It is the intention of PIOVT Muscle Therapy, LLC to provide each client with an ethical and professional therapeutic massage that is directed towards addressing individual needs and goals. The following policies serve to protect you the client, as well as the therapist to ensure a safe and comfortable environment for all.

Scope of Practice

Massage Therapists do not diagnose or prescribe for medical conditions. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician. Certain conditions may be contraindicated for massage therapy. It isimportant for the client to fill out an initial health history and keep the therapist informed of any changes in health or existing conditions.

Privacy Policy

As a health care provider, I must collect a certain amount of personal information from you in order to safely work within your care plan. It is extremely important that this information be collected responsibly, and that it will not be disclosed. In general terms communications between a client and therapist is protected by law and cannot be released without your written permission.

If consulting a mentor or colleague is deemed necessary to advance your care, names/ details will be altered to protect confidentiality. Additionally that professional consultant is also legally bound to confidentiality.

Cancellation Policy

We require 24-hours notice should you for any reason need to reschedule or cancel your appointment. Please always respect the schedule, as I promise to do for you. Cancellations outside of this policy will be subject to 50% of the service fee on the first occasion and 100% of the service fee for each subsequent occurrence.

The therapist may exercise discretion in waiving your session fee for unavoidable situations.

Session Timing

Your appointment will generally account for intake (5 min) and recovery (5 min). You may expect 50 minutes hands-on time in a typical 60 minute session. First time clients are requested to arrive 5-10 minutes prior to your scheduled appointment time to ensure accurate intake information is gathered. Please be aware that if you are running late, your session times will be as scheduled to maintain the integrity of other commitments of the schedule. In this instance, you will be responsible for the full session fee.

Contacting your therapist

I am often not immediately available by phone. I do not answer the phone when I am with a client, or outside of office hours. For communication of a non-urgent matter, please feel free to leave a voicemail at (317)363-6708 or send an email to kevin@pivotmuscletherapy.com I’ll return your message as soon as possible.

Self Consent Agreement

Any client under the age of 18 may not receive a manual therapy or massage without a parent or legal guardian present throughout the therapy session.